Prompt pattern
Phone visitors in a hurry
Describes people using a small screen while trying to complete a quick task.
Fills the audience part of a prompt.
The main audience includes people visiting on a phone with limited time and attention. They are likely trying to find one fact or complete one task while away from a desk.
Use this when the visitor's situation matters as much as who they are. It gives the agent a reason to keep the most important information and actions easy to reach.